pgasia Privacy Policy

When you register for an account on pgasia, we collect the personal details you submit, including your full name, date of birth, email address, mobile number, and preferred payment information. This information is necessary to verify your identity, confirm your eligibility to play, and process your deposits and withdrawals in Philippine pesos. We may also ask for a government-issued ID or other supporting documents as part of our Know Your Customer (KYC) process, which is required under applicable regulations in the Philippines. All documents you submit are stored securely and accessed only by authorised personnel. You are responsible for ensuring that the information you provide is accurate and kept up to date. If any of your details change, please update your account profile or contact our support team promptly.

All financial transactions on pgasia are processed through secure payment channels, and we collect the transaction details necessary to complete deposits and withdrawals in Philippine pesos. This includes transaction amounts, timestamps, payment method references, and confirmation records. We do not store full card numbers or sensitive banking credentials on our servers — payment processing is handled by regulated third-party providers who operate under their own strict security standards. Transaction records are retained for the period required by applicable financial regulations in the Philippines and may be reviewed in the event of a dispute or compliance audit. If you have questions about a specific transaction, our support team can assist you by referencing the records associated with your account. We treat all financial data with the highest level of confidentiality.

pgasia does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and customer support tools — but only to the extent necessary for them to perform their functions. All third-party partners are required to handle your data in accordance with applicable privacy laws and our data processing agreements. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when required to do so by law or in response to a valid legal request. In the event that pgasia undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance where required. We take reasonable steps to ensure that any party receiving your data maintains appropriate security standards.

We implement a range of technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. These include encrypted data transmission using industry-standard protocols, access controls that limit who within our organisation can view sensitive account information, and regular security reviews of our systems and infrastructure. Our platform is designed with mobile security in mind, recognising that the majority of players in the Philippines access pgasia through their smartphones. While we work hard to maintain robust security, no online system can guarantee absolute protection, and we encourage you to use a strong, unique password for your account and to log out after each session. If you suspect that your account has been compromised, please contact our support team immediately so we can take appropriate action. We will notify you promptly in the event of a data breach that is likely to affect your rights or interests.

As a player based in the Philippines, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask us to delete your account and associated records where there is no legal obligation for us to retain them. You may also object to certain types of data processing or request that we restrict how we use your information while a concern is being investigated. To exercise any of these rights, please contact our support team with your request and we will respond within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect the security of your account. If you are not satisfied with how we have handled your data or responded to a request, you have the right to raise a complaint with the relevant data protection authority in the Philippines.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and regulations in the Philippines. Financial and transaction records are typically kept for a minimum of five years to comply with anti-money laundering and gaming regulatory requirements. If you close your account, we will delete or anonymise your personal information once the mandatory retention period has expired, unless we are required to keep it for longer due to an ongoing legal matter or regulatory obligation. Marketing preferences and communication records are retained only for as long as they remain relevant or until you withdraw your consent. We periodically review the data we hold and securely dispose of information that is no longer needed. You may contact our support team at any time to ask about the specific retention period that applies to your account data.

With your consent, pgasia may send you promotional emails, SMS messages, or in-platform notifications about new games, special offers, and platform updates relevant to players in the Philippines. You can opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team directly. Opting out of marketing will not affect essential service communications, such as account verification emails, transaction confirmations, or security alerts. We do not send unsolicited marketing to individuals who have not registered on our platform. If you believe you have received a communication from pgasia that you did not consent to, please let us know so we can investigate and correct the issue. We review our marketing practices regularly to ensure they remain fair, transparent, and in line with your stated preferences.

pgasia may update this Privacy Policy from time to time to reflect changes in our services, data practices, or applicable laws in the Philippines. When we make material changes, we will notify registered players through the platform or via the email address associated with their account. The date of the most recent update will always be displayed at the top of this page so you can easily identify whether the policy has changed since your last visit. Continued use of the platform after any updates have been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we are protecting your information. If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to our support team and we will be happy to assist.